General FAQ

If you call ‘020-8308-9990’ or email ‘sales@neplastics.co.uk‘ the sales team we will help answer any queries you may have.

The sales department is open from 08:30-17:30 Monday – Friday. The warehouse is open from 07:00-19:00 Monday- Friday.

We do not currently open Saturdays, for opening times please refer to ‘What are your opening times?’

NE Plastics own trucks only operate during week days, however we can organise a courier to collect your order before the weekend and deliver at the weekend but there will be a charge for this. Please call sales to enquire about courier costs.

Please call our sales office on ‘020-8308-9990’ to sort any web based problems.

In addition to our standard delivery, we can offer a same day courier service at customers cost. Sheet substrates can be potentially cut and delivered the same day depending on volume and availability. Please call to book and enquire about cost.

To open a credit account please visit our dedicated web page to find the accounts form. The filled in form should be sent to accounts@neplastics.co.uk. To find out what stage your application is at please contact accounts directly. Selecting option two when dialling ‘020-8308-9990’ will put you through to the relevant department. Click here to register for an account

For all quote requests and orders please email sales@neplastics.co.uk. We do not recommend emailing our sales representatives directly as their inboxes are not monitored during periods of absence such as illness or holidays.

Your order can be collected from our premises in Sidcup once it has been processed. To find out when it is available for collection please call sales on ‘020-8308-9990’.

You can also collect from our distribution centre in Thurrock from 8.30am the next day and from our warehouse in Leeds from 12.00pm the next day.

Yes we have a trade counter which is open to the public Monday to Friday from 08.30 to 17.30pm (excluding bank holidays).

You can place your order over the phone, using our web shop or in person on our trade counter.

We accept various payment methods including BACS, credit/debit cards and cash. We will only take cash at our trade counter. A pro-forma invoice can be sent for BACS payment. Unless you have a credit account we require confirmation of payment before processing of your order can start.

All prices on the web shop are minus VAT. VAT is allocated at the basket stage.

Yes, we currently have a £30 minimum order charge

We currently do not charge for small cutting requirements. However large orders and multiple panel dimensions will incur a cost. Please contact the sales team for a price.

Yes, for any sample requests please contact the sales department. A small charge maybe incurred depending on your requirement which can be deducted from an order placed.

Cutting tolerances can vary per job, material choice and thickness. We will optimise sheets to get the best yield and include cutting tolerances as part of our calculations. The smallest saw cut needed is 3mm between each panel.

We do not offer an installation service but we may be able to offer suggestions as to who to contact.

Please follow the link to our returns policy

Yes we can cut printed material, using either our CNC routers registration mark camera or with our CNC laser’s inbuilt i-Cut software.

We sell several alternative aluminium composite brands to ‘Dibond’ including ‘Alliance’ and ‘Alupanel’.

Tripanel is our generic name for aluminium composite.

We sell a Correx equivalent fluted polypropylene in various finishes.

Some items are not available for purchase on the website. Please call or email the sales team on 020-8308-9990 or email ‘sales@neplastics.co.uk‘ to discuss your needs.

Yes acrylic can be used as secondary glazing. For more details contact the sales team to advise you on application.

We have used both the acrylic and RAL referencing systems. However, the images on the website are a representation of the colours and are therefore not 100% accurate.

Yes you can but standard tooling from most merchants is not usually suitable. Contact the sales team for any other questions regarding this or see our how to guide. Find out more

PETG has been rebranded as LUMEX G by FoamaLite.

Like PETG, APET has been rebranded to Lumex A by FoamaLite.

Unfortunately we do not supply Twinwall Polycarbonate at NE Plastics.

To find out more about the differences between cast and extruded acrylic please follow the attached link.

Acrylic should not be confused with other plastics, it has a 10 year outdoor lifecycle. Even when exposed to direct sunlight acrylic will not yellow in this time frame.

Either acrylic or hygienic wall cladding are ideal materials to be used as splashbacks. For further details please consult our dedicated pages or give our sales team a call.

We only supply glue that adheres plastic to plastic.

Although we usually start at 3mm thick, this may not suit your individual needs and our available stocked materials. We will therefore recommend based on your requirements and our professional knowledge.

The acrylic ‘How to guide’ provides an insight into how to cut and drill acrylic.

UV refers to products that are ultra violet and are guaranteed not to turn yellow in sunlight for a minimum of 3 years.

S1 & S2 indicates when any effect on the material e.g frost is on one side (S1) or both sided (S2). The frosted effect produces a matt finish.

AR stands for anti-reflective and products with this description are used to display pictures, posters and used to prevent sunlight reflection.

DR stands for damage resistant. Any material with the included specification will display both improved damage and scratch residence.

A clear VA grade material is used when displaying items that need to be protected from UV sunlight, so they are not damaged.

We use ‘mm’ to measure the size of all of our stocked materials.

We use both CoralDraw and Artcam at NE Plastics.

We accept the following CAD files at NE Plastics: PDF (embedded); DXF; DWG; AI; EPS

Both butt and mitre joints are offered as standard fabrication services at NE Plastics (please see ‘Display Cases & Boxes’).

RAL is the most popular European referencing system used to define standard colour scales.

Pantone Matching System (PMS) is one of the most famous colour referencing scales.