Privacy & Cookies Policy

N E Plastics Limited takes your privacy very seriously. We ask that you read this Privacy & Cookies Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

N E Plastics Limited’s registered office is Unit 1 Ruxley Corner Industrial, Estate, Edgington Way, Sidcup, Kent, DA14 5BL. Our contact telephone number is 020 8308 9990 and our email address is sales@neplastics.co.uk.

This Privacy & Cookies Policy applies to information we collect about visitors to our website at neplastics.co.uk (“Website”) and people who do business with us.  Any online commercial transactions will be subject to our online sales terms and conditions.

When you do business with us and complete any online forms, we obtain the following personal information about you:

•    name
•    postal and email address
•    telephone number

Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us improve our customer service and to provide our goods and services.

We may monitor your use of the Website through the use of cookies (see below) and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see the section on cookies below.

How we will use the information about you

We gather this information only to allow us to process your registration, process any orders you may make, provide the goods and services requested and to occasionally inform you in the future about any goods or services we think you may be interested in learning about.  This information is used by us, our contracted agents and sub-contractors. These purposes include, without limitation:

•    to help us identify you and any accounts you hold with us
•    administration
•    research, statistical analysis and behavioural analysis
•    customer profiling and analysing your purchasing preferences
•    fraud prevention and detection
•    billing and order fulfilment
•    customising this website and its content to your particular preferences
•    to notify you of any changes to the Website or to our services that may affect you
•    security vetting, and
•    improving our services

By using our Website please note that this is deemed to be your approval to allow us to contact you about other products and services we think may be of interest to you.  You can contact us at the number or email address given to withhold your consent and to stop us from doing this.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the good and services that we provide. We or our agents and sub-contractors may contact you by post, email or telephone to ask you for your feedback and comments on our goods and services.

Marketing

If you have given permission, we may contact you by mail, telephone or email about our products, services, promotions and special offers that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time.
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to sales@neplastics.co.uk.  If you agree to us providing you with third party marketing information, you can always opt out at a later date.

Our use of cookies and other information-gathering technologies

Cookies are text files placed and stored on your computer when you visit certain web pages to collect standard Internet log information, visitor behaviour information and to know when you re-visit the Website. The information is used to track visitor use of the website and to compile statistical reports on Website activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. If you visit our Website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Privacy Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our Website features may not function if you remove cookies from your browser.
Please note that cookies cannot harm your computer.  We do not store in cookies debit/credit card details.

“Do Not Track” is a facility offered by some browsers which you could use so that you can put in place settings for your computer to send a signal to websites to request that your browsing is not tracked.

How we protect your information

We will use technical and organisational measures to safeguard your personal data, for example:

•    access to your account is controlled by a password and username that are unique to you
•    we store your personal data on secure servers which are protected by passwords and firewalls

Payment details are taken through a third party gateway which is approved by all acquiring banks and has a level 1 compliance under the PCI DSS. While we and they will use reasonable efforts to safeguard your personal data, by using the Website (and in particular in ordering goods or services) you acknowledge that the use of the internet is not entirely secure and that accordingly for this reason we cannot completely guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to accounts@neplastics.co.uk or send a letter to The Directors NE Plastics Ltd Unit 1 Ruxley Corner Industrial Estate, Edgington Way Sidcup Kent DA14 5BL. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes (for example if you change your email address, name or payment details, or if you wish to cancel your registration) please let us know the correct details by sending an email to accounts@neplastics.co.uk] or send a letter to Accounts Department NE Plastics Limited, Unit 1 Ruxley Corner Industrial Estate, Edgington Way, Sidcup Kent DA14 5BL.  You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers; and will be passed on to the new owners of the business.

Your consent

By submitting your personal information you consent to the use of that information as set out in this Privacy and Cookies Policy.

Changes to Privacy & Cookies Policy

We keep our Privacy & Cookies Policy under regular review. If we change our Privacy & Cookies Policy we will post the changes on this page, and place notices on other pages of the Website, so that you will be aware of the information we collect and how we use it at all times. This Privacy & Cookies Policy was last updated on 18 January 2016.
How to contact us
We welcome your views about our website and our Privacy & Cookies Policy. If you would like to contact us with any queries or comments please send an email to sales@neplastics.co.uk or send a letter to Marketing Department NE Plastics Ltd Unit 1 Ruxley Corner Industrial Estate Edgington Way Sidcup DA14 5BL

Links to other websites

Our Website contains links to other websites. This Privacy & Cookies Policy only applies to this website so when you access links to other websites you should read their own privacy policies.